Frequently Asked Questions
Everything you need to know about bringing Drift quality into your home.
How long will it take for my furniture to be delivered?
Standard shipping typically takes 7-14 business days. For larger furniture pieces, our white-glove delivery team will contact you within 48 hours of your order to schedule a specific delivery window.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Yes, at Drift we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
Do you offer fabric swatches before I purchase a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture are perfect for your space.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your status by logging into your Drift account and visiting the 'Order History' section.